Frequently Asked Questions

ARE YOU RELATED TO ALEFALEFALEF – THE FONT GUYS?
Yes we are! They’re our best friends. in fact, we love what they do so much, we asked them if we could work with their fonts exclusively. They said yes and invited us to share space. We are separate entities nonetheless, though we manage to drag them on random adventures often enough.

ARE YOU HIRING OR LOOKING FOR INTERNS?
Always! But we are super picky, so please send us (to objects[at]alefalefalef.co.il) your best work + favorite Hebrew letter + a picture of a cat and your hired.

CAN I VISIT?
Yeah, sure! We love to host people in our beautiful studio. But just give us a heads up first so we can put our pants on.

DO YOU ACTUALLY MAKE EVERYTHING IN TEL-AVIV???
Most of our products are made by us in Tel-Aviv, some are made in J-town and some in Haifa. But all of our products went through our studio- some for quality control and some for must-have finale touches.
We believe that by supporting small artisinal business you are actually supporting the community.

I HAVE NEVER ORDERED ONLINE – IS IT POSSIBLE TO ORDER YOUR PRODUCTS BY PHONE?
Sure. In order to make that happen, please send us an email with contact details (we are available via emails and phone Sunday through Thursday between 9:00-18:00 Jerusalem time) and we will contact you by phone within an hour or so.

IS THE SITE SECURE?
Certainly. The site is secured by SSL – that is, all communications between your Web browser (Web server that stores the page) and our website is encrypted – so you can not decode the information transmitted between the browser and the website. The site meets the highest security standards, ensuring your buying procedure done most secure and confidential way.

HOW DO I PAY?
After you have moved all the objects you like to purchase to the basket, you’ll need to to access the check-out (the little red shopping bag on the upper left side of the website). There you can pay with Paypal account or credit card (Visa and MasterCard).

HOW DO I KNOW THE ORDER HAS BEEN COMPLETED AND SUBMITTED?
At the end of the purchase process you’ll received an order confirmation number on the screen and then an automatically sent personal email with all the details of the order. We recommend that you review the form and ensure proper mobile number and shipping address, so if there are any mistakes you can contact us before we send out the parcel. Also, please note that the objects acquired are actually those desired in terms of color / quantity. If e-mail or reservation number is not received, the order is not completed – you need to go back and complete the purchase, if there any problems then- you can call or send us an email (yay! We love emails!)

HOW DO I RECEIVE MY ORDER AND WHAT IS THE DELIVERY TIME?
It all depends which shipping method you’ve chosen and where you live, we make sure to get your package out asap, usually the same day!.
In standard shipping your order will get to your closest post office in about 14 to 28 business days , the cost is 14$ for this kind of shipping.
If you’ll decide to go with the express shipping option and you live in Europe or one of the Americas you’ll get your order in 5-7 business days, the cost for express shipping is

CAN I COME PICKUP MY OBJECTS FROM YOUR STUDIO?
You can pick up your desired objects from our studio Sunday through Thursday at 10:00-17:00.
Our studio address is: 4 Ha’shfela Street in Tel-Aviv.

DO YOU HAVE A PHYSICAL STORE?
Unfortunately we do not have a physical store, the space in which we work every day on new products also serves as show room (see also- CAN I VISIT?)

HOW CAN I REPLACE / RETURN A PRODUCT?
You can return / exchange a product purchased on the site within 14 business days from receipt of delivery / collection package, or within 7 business days if it is an item bought in Sale. Assuming that the product is have not been used and it will be returned with a label attached to or original box, you’ll get year monies back -5% cancellation fee.

WHY SHOULD I SIGN UP FOR THE ALEF OBJECTS NEWSLETTER?
Ohhhh beautiful question, best one yet! So that we can update you on all our news and promotions, we will never give your email address to someone else (even if they ask nicely!) and we will not bother you too much. Plus – our newsletter is  the perfect inbox guest-  always come with goodies:)

HOW CAN I CONTACT YOU GUYS IF I HAVE A REALLY IMPORTANT QUESTION THIS FAQ DID’NT ANSWER?
So there are many ways to contact us, the first and foremost is via email. We make sure to check our inbox as frequently as possible, cmnd+r is our favorite pass time. You can also try Facebook- Alfred our loyal robot is never asleep. If you need you can also call, We’re here usually between 09:00-18:00 Jerusalem time. We truly prefer emails and will love you forever if you decide to send us one instead of calling. [Just in case- This is our number: +972-3-9336366]